Terms & Conditions
Child Safety Disclaimer
We at Rise up designs take children’s safety very seriously when designing our playhouses. Our indoor models come with a 2nd story loft as strong as we know they are to be on the extra-safe side with our precious little ones; we recommend two kids playing up top at a time with a weight capacity of 100 lbs. Our playhouses must have full adult supervision at all times while children are playing. You, the supervising adult, take full responsibility for overseeing your children’s safety at play and regular maintenance on any of our products. All playhouses are recommended for ages 3+ years.
Our playhouses and furniture are sold unpainted unless stated otherwise. We offer a 1 year replacement warranty if an item is defective with proof of purchase (excluding postage). Customers must notify of any defective items within 30 days of receiving your product to receive a replacement piece with proof of purchase. Wood is a natural product it may warp or split over it’s life time it is very important to treat the raw edges of the black or white melamine for longevity and to stay in warranty guildlines.
All exposed wood must be painted, stained, or applied protective clear coat and kept updated when faded to help maintain longevity. If left raw, exposed wood will rapidly deteriorate and will not last as long as treated wood. If painting your product, we recommend using a primer before applying paint.
Warranty will be voided if exposed wood is not treated (painted or stained) as soon as it is received. Please keep indoor and outdoor playhouses stored in a dry, cool place protected from the weather until painted.
All sales are final on opened and used products. Will expect returns on unopened products with a return freight shipping cost of $250 within 30 days of purchase. We package and ship our products with care to ensure your product reaches you without defects. As we understand, defects can happen with traveling, and we will be happy to send you a replacement piece if this issue arises. We just ask you to email us a picture at [email protected]